Redefine workplaces with the Employee Experience Certification

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Building a Resilient and Immersive Future for Human Capital In today’s rapidly changing technological landscape and shifting employee expectations, Employee Experience (EX) has become a crucial strategy for organisational success rather than just a “nice-to-have”. According to Gallup, companies that prioritise EX outperform their peers by 122% in productivity and experience a 59% lower turnover rate. With the advent of Generative AI (GenAI) and Agentic AI changing the way we work, listen, and lead, the EX agenda must shift from a reactive approach to a predictive one, grounded in design, data, and digital empathy.   ETHRWorld presents the  Employee Experience Certification Program 2025 , a hands-on, strategic, and practitioner-led journey aimed at reimagining work and human capital through the lens of AI-powered, human-centred experience design.

Discussion Topics

1. Strategic Foundations of Employee Experience 2. Mapping the Modern Employee Journey To build a clear understanding of what employee experience truly means in the AI era, how it differs from engagement and satisfaction, and why it is a critical business strategy for future-ready organisations Build the ability to identify and enhance key “moments that matter” across the employee lifecycle using AI and data insights. 3. Human-Centered Design Thinking for EX Innovation 4. Building a Future-Proof Employee Value Proposition (EVP) Apply design thinking principles to co-create solutions with employees — blending creativity with AI-powered prototyping and feedback. Enable participants to design or refine an EVP that authentically reflects company culture, embraces GenAI-era values (e.g., autonomy, digital equity), and resonates with a diverse workforce. 5. Data, Feedback & AI in Experience Management 6. Reimagining EX for a Hybrid, Remote & Distributed World Leverage real-time feedback, people analytics, GenAI, and Agentic AI to predict and respond to employee needs, behaviours, and experience gaps. Design inclusive, tech-enabled, and AI-powered experiences that connect and empower a distributed workforce. 7. The Leadership Experience: From Managers to Multipliers 8. Assessment & Capstone Project - EX Strategy Lab Make EX a leadership priority and equip managers to act as everyday experience architects — empowered by data, empathy, and AI tools. Online Test based on the above sessions learned. Integrate and apply learning from the program by designing a comprehensive, AI-informed employee experience strategy.

Who Should Attend

Chief Human Resources Officers (CHROs) & HR Heads Employee Experience & Engagement Leaders Talent, L&D, and People Analytics Professionals Business Leaders driving Culture & People Transformation

Register Now

Register your management representatives at an introductory Enrolment Fee of INR 25,000 plus GST per participant .   For a detailed agenda, kindly reply to this email to receive the full brochure. We eagerly look forward to your participation.   Note: *This program is valid for 14 PDCs for the SHRM-CP® or SHRM-SCP®. **This program has been approved for 14 HR (General) recertification credit hours toward aPHR®, aPHRi™, PHR®, PHRca®, SPHR®, GPHR®, PHRi™, and SPHRi™ recertification through the HR Certification Institute.

Enrolment & Insights Ashwani Bhat | ashwani.bhat@timesinternet.in | 9871008127

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